4Bell Technology

Job Description

• Overall 3-10 years’ experience in network security with at least 3 years in working on multiple network security /FW solutions

• Proficiency with multiple FW consoles

• Strong conceptual knowledge on network and network security.

• Experience in working with Windows, Linux, Unix environments

• Hands-on experience in commissioning and Implementation of on multiple network security /FW solutions , and knowledge and experience of integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)

• Experience in managing policies and exceptions

• Experience in packet capture, analysis, and troubleshooting tools

• Incident, problem, service request management, change management, configuration management & capacity management of network security solutions.

• Proactively utilize network monitoring tools to isolate events before service degradation occurs

• Supporting incident monitoring and incident analysis/response initiatives

• Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.

• Troubleshooting network, transport, session, presentation and applications layers

• Conducting daily performance checks on devices, periodic audits and compliance

• Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel

• Implement, and maintain network security policy, standards, and procedures.

• Maintaining service levels as well as oversight of  the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.

• Co-ordination with OEMs for TAC support, RMA, replacement & reconfiguration of network security products.

• Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.

• Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents.

• Investigate, isolate, and resolve network security incidents with RCA.

• Designing and implementing network security solutions for DC/DR/Cloud and Branch office environments.

• Create SOP/Run book and update knowledgebase in ITSM or documents

• Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)

• Expertise in setting expectations for adhoc activities with client SPOC.

• Closure of compliance and audit points as per the agreed timelines.

• Patch updates, and upgradation as per the Bank's compliance and audit requirements

• Should be able to guide, lead and mentor L1  engineers’ team.

• Have exceptional communication skills.

• Ability to work in high pressure, fast paced changing  environment with tight deadlines

• Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).

• Excellent verbal and written communication skills

• Demonstrated success in managing, analyzing, and solving complex issues

• Ownership of their technology.

• Ensure Ticket closure in SLA and follow up for escalated tickets

• SLA reporting for respective technology.