4Bell Technology

Job Description

Essential Job Duties and Responsibilities:

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions.
• Serve as a ServiceNow Subject Matter Expert (SME) and provide technical guidance to other Team members.
• Implement innovative ServiceNow solutions in ServiceNow as assigned.
• Integrate ServiceNow with other/legacy systems.
• Participate in the design and recommendations of overall system functionality. 
• Configure and maintain the system ensuring consistency according to established governance.  
• Collaborate with and support internal customers in the configuration and development of ServiceNow to support business requirements.
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
• Collaborates with other team members to define and execute quality assurance measures including detailed test plans.
• Participate in audit activities related to the Incident, Request and Asset management processes
• Participate in an on-call rota to provide out-of-hours support.
• Comply with Quality Management System.
• Comply with Occupational Health, Safety and Environment policies and procedures.
• Comply with security in accordance with established policies and procedures of the organizations
• Other duties as requested.

Minimum Job Requirements:

Skills knowledge and experience:

• Bachelors’ degree in Computer Science related field.
• Minimum of 5 years of experience with ServiceNow analysis, configuration, development and delivery of ServiceNow customizations and solutions.
• Experienced in full lifecycle ServiceNow implementations with excellent communication skills
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD and Performance Analytics desired.
• Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified.
• Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, stakeholder management, etc.
• Expertise in troubleshooting ServiceNow system issues.
• Expertise in developing custom applications within ServiceNow.
• Expertise with client-side and service-side scripting using JavaScript and Jelly.
• Expertise with building Service Portals and using HTML, CSS and AngularJS.
• Expertise with legacy workflows as well as Workflow Studio.
• Experience with Integration Hub and Web Services Integration (SOAP, REST) desired.
• Experience configuring and maintaining MID servers desired.
• Experience developing and maintaining ServiceNow Mobile applications desired.
• Experience working with Agile (Scrum) project team development environments. 
• Able to write detailed documentation (project specifications, requirements, and plans) for both technical and nontechnical audiences.