4Bell Technology

Job Description

Responsibilities:

Monitor, manage, and maintain backup environments to ensure data protection and availability.

Perform regular health checks of backup systems, including backup jobs, replication, and disaster recovery configurations.

Troubleshoot and resolve Level 2 issues related to backup failures, performance, and restore requests.

Escalate complex problems to L3 engineers or vendor support when required, ensuring timely resolution.

Manage and maintain backup solutions across on-premises, cloud, and hybrid environments (e.g., Axcient, Datto ,Veeam, Acronis, Barracuda,).

Assist with the development and implementation of disaster recovery plans and periodic recovery testing.

Proactively identify and remediate potential issues in backup and recovery processes before they impact operations.

Create and maintain detailed documentation, including backup policies, procedures, and troubleshooting guides.

Collaborate with cross-functional teams to ensure backup and disaster recovery processes align with organizational goals.

Provide excellent customer service and timely communication to clients during incidents and support requests.

Skills and Qualifications:

Proven experience with enterprise backup solutions such as Veeam, Datto, Acronis, or similar platforms.

Strong knowledge of operating systems (Windows Server) and virtualization platforms (VMware, Hyper-V).

Familiarity with storage terms (SAN/NAS) and cloud-based backup solutions (AWS, Azure).

Understanding of disaster recovery processes and best practices.

Solid troubleshooting skills with a logical and detail-oriented approach to problem-solving.

Strong communication skills, both written and verbal, to effectively document processes and interact with clients.

Ability to handle high-pressure situations, such as client-down incidents, with professionalism and composure.