4Bell Technology

Staffing & Recruiting

Project Delivery Manager – Managed Services(R-2000)

100,000.00-2,500,000.00/A

Any Degree

IT (Information Technology)

Full-time

Gurgaon/Gurugram

05-Oct-2026

Project Management Cloud Agile Scrum Waterfall Stakeholder management

Job Description

Key Responsibilities

  • Lead end-to-end delivery of Managed Services projects and engagements.
  • Own project execution, service delivery, and operational performance against defined SLAs and KPIs.
  • Manage multiple client engagements simultaneously while ensuring quality, timelines, and customer satisfaction.
  • Act as the primary point of contact for clients on delivery-related matters and build strong, long-term relationships.
  • Collaborate with internal technical, operations, and business teams to ensure seamless project execution.
  • Monitor project health, resource utilization, risks, dependencies, and overall delivery performance.
  • Drive governance through regular client reviews, status meetings, service reports, and executive presentations.
  • Identify delivery risks and implement mitigation plans proactively.
  • Ensure adherence to project management methodologies, quality standards, and organizational processes.
  • Drive process optimization, automation, and continuous improvement initiatives.
  • Manage change requests, project scope, budgets, and delivery timelines.
  • Mentor and lead cross-functional delivery teams, fostering a culture of accountability and high performance.
  • Prepare and present project dashboards, performance reports, and management updates.

Required Skills & Qualifications

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field. MBA is preferred.
  • 10–15 years of experience in Project Delivery, Managed Services, IT Services, or Program Management.
  • Proven experience in managing large-scale managed services engagements and enterprise client accounts.
  • Strong understanding of IT service delivery frameworks, operational governance, and service management best practices.
  • Experience managing cross-functional teams and multiple concurrent projects.
  • Excellent stakeholder management and client-facing communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent leadership, negotiation, and conflict-resolution skills.
  • Hands-on experience with project management tools such as Jira, Azure DevOps, MS Project, or similar platforms.
  • Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, Hybrid).