4Bell Technology

Job Description

Key Responsibilities

• Provide technical support to clients developing and troubleshooting applications that integrate with our APIs, primarily through written channels such as email and online chat.
• Diagnose API integration issues, analyse client implementations, and provide clear, practical solutions and guidance.
• Build and maintain a comprehensive technical resource library for clients, including:
• Code samples and programming snippets
• API documentation and integration guides
• Troubleshooting resources
• Technical consultancy materials
• Develop and maintain sample applications, test programs, and demonstration projects that utilize our APIs and can be used by clients as development references.
• Provide in-house development and technical assistance to internal teams.
• Assist with the design and development of custom tools and utilities for internal users, including teams within Customer Service.
• Collaborate with product, engineering, and customer-facing teams to identify recurring technical issues and improve the overall developer experience.
• Continuously improve API support processes, documentation, sample code, and troubleshooting resources.

Required Qualifications

• Bachelor's degree or advanced degree in Computer Science, Software Engineering, Information Technology, or a related field.
• At least 2 year of coursework and/or professional experience developing software using Java and Python.
• Basic to intermediate knowledge of C# and C++.
• Strong understanding of REST API architecture, including HTTP methods, status codes, authentication, request/response structures, and JSON/XML.
• Familiarity with Linux terminal/command-line environments and Windows command-line tools.
• Working knowledge of Git and standard Git workflows, including branching, commits, pull requests, and merging.
• Strong troubleshooting and analytical skills with the ability to identify the root cause of technical issues.
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to clients.
• Strong customer-service mindset with a proactive, helpful, and solution-oriented approach.
• Ability to learn new technologies, APIs, tools, and development frameworks quickly.