4Bell Technology

Staffing & Recruiting

Palo Alto TAC(R-2177)

700,000.00-900,000.00/A

Any Degree

IT (Information Technology)

Full-time

Bangalore/Bengaluru

29-Nov-2026

Palo Alto NGFW Panorama L1/L2/L3 Technical Support Log Analysis Root Cause Analysis (RCA) Incident & Escalation Management 247 Roster Support

Job Description

Job Description

  1. Provide 24×7 roster-based technical support at Level 1/2/3.
  2. Perform diagnostics, log analysis, and replicate issues for root cause identification.
  3. Manage escalation workflows with vendors and own cases until closure.
  4. Communicate with customers clearly during support incidents and updates.
  5. Meet vendor CSAT benchmarks with accurate documentation and knowledge sharing.
  6. Must have a knowledge and exposure on Palo Alto NGFW firewalls and Panorama. ( Mandatory )