4Bell Technology
Solution Architect- Conversational AI(R-2189)
4,000,000.00-4,200,000.00/A
Any Degree
IT (Information Technology)
Full-time
Remote
05-Dec-2026
Conversational AI CRM/contact-center platforms. Integration Architecture APIs AWS / Azure / GCP Node.js Javascript Identity and Access Management-IAM Solution Architecture
Job Description
Responsibilities:• Lead technical discovery and convert business outcomes into architecture, integration and nonfunctional requirements.
• Define solution boundaries, data flows, security patterns, environments and integration approaches.
• Produce architecture diagrams, decision records, interface contracts and implementation guardrails.
• Review technical designs and critical changes; identify risks before they reach testing or production.
• Formulate multi-option solution blueprints that clearly detail trade-offs, implementation complexity and strategic alignment.
• Guide Customer Engineers and Product Engineers through difficult tradeoffs and escalations.
• Maintain technical governance across concurrent implementations and reusable product patterns.
• Own architecture and technical approval, delegating implementation execution to Customer Engineers while remaining available for reviews and escalations.
• Partner with Product Engineering on reusable capabilities, without committing roadmap scope outside product approval. What success looks like:
• Solutions are technically feasible, scalable, secure and supportable before implementation begins.
• Material design decisions are documented and understood by customer and internal teams.
• Integration and non-functional risks surfaced early, with credible mitigation plans.
• Measured by solution quality, technical readiness, design rework, production stability and stakeholder confidence.
Requirements:
• Education: Bachelor's degree in Engineering, Computer Science, or a related field.
• Experience: 8+ years in enterprise software delivery, including 3+ years in solution or integration architecture.
• Deep experience with APIs, event-driven integration, identity, cloud architecture, data design and production operations.
• Strong command of security patterns, environment strategy and non-functional requirements across enterprise deployments.
• Ability to lead customer workshops and explain complex decisions to executives and engineers.
• Track record designing systems that moved successfully from discovery into production.
• Should have experience with Salesforce, Genesys Cloud or similar CRM/contact-center platforms.