4Bell Technology

Job Description

Mandatory Skills
• Significant ServiceNow implementation and functional consulting experience.
• Deep expertise in at least one major ServiceNow domain, with working knowledge of adjacent modules.
• Enterprise process architecture, business capability mapping, operating-model design, and fit-to-standard assessment.
• Strong expertise in ITSM/ITIL or the applicable domain methodology.
• Functional architecture, process harmonization, requirements governance, and solution blueprinting.
• ServiceNow platform capabilities, configuration boundaries, data models, workflow design, and application security concepts.
• CMDB/CSDM and service modeling knowledge where relevant.
• Integration and data migration strategy from a functional perspective.
• Governance of testing, UAT, change adoption, release readiness, and operational transition.
• Program-level estimation, risk management, executive communication, and delivery governance.
Key Responsibilities
• Define enterprise functional roadmaps and implementation strategies.
• Lead discovery, business architecture, and target-process design.
• Advise customers on standard capabilities versus customization.
• Establish functional governance, design principles, and quality standards.
• Oversee functional architecture across modules and workstreams.
• Resolve cross-module process conflicts, dependencies, and design decisions.
• Guide senior consultants and functional leads.
• Engage with executives, enterprise architects, product owners, and delivery leadership.
• Support proposals, solution presentations, effort estimation, and transformation planning.
• Ensure adoption, measurable business outcomes, and continuous improvement.