4Bell Technology

Staffing & Recruiting

Loan Operations Associate(R-2241)

100,000.00-500,000.00/A

Any Degree

IT (Information Technology)

Full-time

Bangalore/Bengaluru

18-Dec-2026

Operations Loans

Job Description

As an Operations Executive, you will be responsible for helping users complete their loan application process via our app. You will work closely with the internal product, marketing and our external lending team.

Key Responsibilities:

● Handle all inbound user conversations across all channels: email, whatsapp, playstore and appstore.

● Develop a thorough understanding of the loan application process and enable the user to complete the journey.

● Be the primary point of contact for all our users on the app.

● Maintain strict SLAs on all queries including user journeys and tickets.

● Leverage and setup internal tools for optimizing operations activities. ZohoDesk, Slack, Retool etc.

Ideal Candidate:

● 1-3 years of relevant experience in Operations role in a lending or fintech company

● Strong written and verbal communication skills.

● Familiarity with using tools such as Slack, Gmail, Excel etc.

● Ability to multitask and work in a fast-paced environment.